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Profile deactivates shortly after phone locks

Hi,
 
I have a few different profiles which mostly modify the volume of phone ringer, etc which are triggered by Wifi Near states. For instance, while at home at night or at work, these profiles reduce the volume of the ringer. I also have a "default" profile which has a condition that it activates only if none of the other profiles are active and this default returns volumes to normal and does a few other things. Since using Tasker on my Huawei P30 Pro, I've been noticing that when I'm at home or at work, which means the @home or @work profile is active, shortly after my phone locks or displays turns off, the @default profile is getting activated, which is quite annoying as when my phone goes off, it's rather unexpectedly loud. This use to work fine on my S8.
 
I've configured the settings outlined on https://tasker.joaoapps.com/userguide/en/faqs/faq-problem.html#00 and have also disabled powergenie. To my knowledge, I've given Tasker all the permissions it needs. I can't see anything helpful in the logs because it doesn't indicate WHY the profile is getting switched from unexpectedly, unless there is some other more detailed log.
 
Please help, I can't use Tasker in this state any longer.
 
Thanks! 
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6 replies

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CL

How can I get a response here? Joao, I thought you provide support for your apps? Maybe I need to get a refund as it's unusable to me in this state.

Hi Chris. Sorry about the delay. I do provide support, but I was out on vacation. To clarify, when you open Tasker is the profile on/off switch disabled?

CL

Hello, how can I get some help with this issue??

CL

Hi Joao, I understand for the delay. To answer your question, yes all of the profiles are enabled when I open Tasker. Also I have tried all of the suggestions on both the pages to no avail:

https://tasker.joaoapps.com/userguide/en/faqs/faq-problem.html#00

https://dontkillmyapp.com/?app=Tasker

Everything worked fine on my Samsung S8. Is there something I can send you too help diagnose the issue further?

Thanks,

Chris

Can you please export your profile's description (not xml) so I can take a look? Long-click the profile in Tasker->export description Thanks in advance

CL 
    Profile: @home (night) (7)
        Restore: no
        State: Wifi Near [ SSID:dlink-4C02 MAC:* Capabilities:* Min. Activate Signal Level:0 Channel:0 Toggle Wifi:On ]
        Time: From  8:00PM Till  7:00AM
    Enter: Anon (11)
        A1: Perform Task [ Name:low volume Priority:%priority Parameter 1 (%par1): Parameter 2 (%par2): Return Value Variable: Stop:Off ] 
    

    Profile: default (23)
        Restore: no
        State: Variable Value  [ %PACTIVE !~ *,@home,*/*,@home (night),*/*,@work,*/*,@church,*/*,@Mom and Dad,*/*,@Jameel and Jeannette,* ]
    Enter: default (26)
        A1: Bluetooth [ Set:On ] 
        A2: BT Voice Volume [ Level:14 Display:Off Sound:Off ] 
        A3: Auto Brightness [ Set:On ] 
        A4: Ringer Volume [ Level:14 Display:Off Sound:Off ] 
        A5: Notification Volume [ Level:14 Display:Off Sound:Off ] 
        A6: In-Call Volume [ Level:6 Display:Off Sound:Off ] 
        A7: Media Volume [ Level:14 Display:Off Sound:Off ] 
        A8: System Volume [ Level:3 Display:Off Sound:Off ] 
        A9: Vibrate Mode [ Mode:Off ] 
        A10: Vibrate On Ringer [ Set:On ] 
        A11: Alarm Volume [ Level:6 Display:Off Sound:Off ]

Thanks for continuing to look into  this. There's 2 different profiles, @home_night and @default. Whenever the screen turns off after a short while, when one the other profiles is active like @home or  @work, the @default profile will become active for some reason. As soon as I  turn on the screen or unlock the phone, then the @home or @work profile will again be active. Something is happening with  when Tasker unexpectedlyhe display turns off or phone locks which wasn't an issue on my Samsung S8.

Maybe there's an option somewhere in Samsung settings that doesn't allow apps to scan wifi while the screen is off? Or that doesn't allow apps to have access to location? Does Tasker have permission to access location at all times?

CL

In the Huawei setting I have the WiFi set to stay connected when the display turns off and I can't really see any other options for location permissions other than the ones that are already granted to Tasker.

Are there any logs that may help diagnose the cause of the error?

Yes. TCan you please use the Report Issue To Developer option and send me a report showing that happnening? Thanks in advance

CL

I think it may finally be working. I received an OS update to EMUI 10 the other day and one of the things I noticed was that the Location icon is enabled in the pull down menu. Perhaps I did not have this enabled before...didn't realize that it was even in that pull down menu. So I think the issue was that Location was not actually enabled on the phone.

Thanks for your support!

Thanks. Glad you got it! But that was actually one of the suggestions in the FAQ :) Did you miss that one?

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